Returns & Exchanges
At Threshers, we strive for 100% satisfaction with every order; however, due to the perishable nature of our food products, we can only accept returns for items that arrive damaged, defective, or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim for a refund or replacement.
Document the Issue
Take clear photos of the damaged or incorrect item alongside the original shipping label and packaging to help us process your request quickly.
Contact Support
Email our customer care team at support@threshers.com with your order number and the photos attached to receive a return authorization.
Await Verification
Our quality assurance team will review your claim within 24 hours to ensure it meets our food safety and return eligibility criteria.
Receive Refund or Replacement
Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing